Refund Policy

How refunds are processed at LATTAFA

Refund Policy

How refunds are processed at LATTAFA

Refund Policy Overview

LATTAFA (202603043322 (TR0337358-X)) is committed to ensuring customer satisfaction. This refund policy outlines the conditions under which refunds are provided for purchases made on www.lattafa.my.

Refund Eligibility

You may request a refund under the following conditions:

  • The item received is damaged or defective
  • The item received is different from what was ordered
  • The order was not delivered within the estimated timeframe
  • The product is unopened and returned within 30 days of delivery

Non-Refundable Items

  • Opened or used fragrances (due to hygiene regulations)
  • Products with broken or missing seals
  • Items returned without original packaging
  • Products purchased during clearance sales (unless defective)

Refund Process

  1. Contact Us: Email support@lattafa.my with your order number and reason for refund
  2. Return the Item: Ship the item back in its original packaging
  3. Inspection: We inspect the returned item within 2 business days of receipt
  4. Refund Issued: Approved refunds are processed within 5 business days

Refund Methods

Refunds are issued to the original payment method:

  • Credit/Debit Card (Visa, Mastercard, American Express): Refunded to the original card. May take 5-14 business days to appear on your statement.
  • FPX Online Banking: Refunded to the originating bank account within 5 business days.
  • E-Wallets (Touch 'n Go, GrabPay, ShopeePay): Refunded to the original e-wallet account within 3-5 business days.
  • Buy Now Pay Later (ShopBack PayLater, GrabPay PayLater): Refunded according to the provider's refund schedule, typically within 14-30 business days.

All refunds are processed through HitPay, our PCI-DSS compliant payment gateway.

Return Shipping

We offer free returns on all orders. Return shipping is covered by LATTAFA regardless of the reason for return.

Refund Timeline

  • Refund Request: Submit within 30 days of delivery
  • Item Inspection: 1-2 business days after we receive the item
  • Refund Processing: 5 business days after approval
  • Bank Processing: Additional 5-14 business days depending on your bank

Contact Us

For refund inquiries:

Business: LATTAFA (202603043322 (TR0337358-X))
Email: support@lattafa.my
Phone: +60 19-666 3109
Address: PL 0815 Laksamana Puri Condominium, Jalan Laksamana 5, 68100 Batu Caves, Selangor, Malaysia